Support

Need help with credits, a purchase or a bug? Write to us and a real person will reply.

We usually reply within 2 business days.

To help us fix things quickly, tell us what you were doing, your iPhone model and iOS version, and attach a screenshot if you can. For purchase problems, include the order ID from your Apple receipt email. Filopic has no accounts, so there is no login or password to send us.

Common questions

Do I need an account?

No. Filopic works right away without sign-up. Your credits and creations are tied to your device.

How do credits work?

Each generated result uses credits. You start with 1 free credit, and you can buy more in the app as one-time purchases. There is no subscription.

I bought credits but they did not show up.

Open Profile in the app and tap Restore Purchases. If they are still missing, email us the order ID from your Apple receipt and we will sort it out.

Can I get a refund?

Purchases are processed by Apple, so refunds are requested at reportaproblem.apple.com. Used credits are non-refundable, but if a credit was lost to a technical error, write to us and we will restore it. See the Terms of Service.

How do I delete my data?

In the app, go to Profile → Delete My Data. This permanently removes your photos, results and anonymous profile. More details are in the Privacy Policy.

Is my photo sent to a third party?

Yes — to generate results, photos you choose are processed by our AI provider, OpenAI, after you give consent in the app. Read more in the Privacy Policy.